Shipping policy
Thank you for shopping with Kin Feng Hang Company Limited. We specialize in fashionable and functional bag collections for global customers. Our team adheres to standardized fulfillment protocols to ensure all orders are accurately processed, securely packaged, and delivered in immaculate condition within a reasonable logistics timeline.
1. Order Processing Time
Upon receipt of your official order confirmation, our in-house team will complete item inspection, sorting and packaging within 1-3 business days, excluding weekends and Hong Kong public holidays. During peak sales seasons and promotional events, increased order volumes may extend standard processing windows. We will notify all buyers via email if any major shipping delays are anticipated.
2. Shipping Fees and Delivery Timeline
Shipping fees applicable to your purchase will be automatically computed and displayed on the checkout page prior to payment, ensuring full cost transparency for every transaction.
Estimated delivery times:
Standard Shipping: 16 business days
All delivery timeframes are estimated values only. Actual arrival schedules may vary due to courier operational delays, customs clearance procedures, harsh weather conditions, international logistical limitations and public holiday closures.
3. Shipment Confirmation and Tracking Access
Once your bag order is dispatched from our Mong Kok warehouse, you will receive a shipment confirmation email containing dedicated tracking information and parcel monitoring links.
Tracking status and real-time logistics updates will typically go live and be accessible for online viewing within 24-48 hours after the shipping carrier completes parcel collection and scanning.
4. Shipping Address Liability
Customers must verify that their delivery address is fully accurate and complete when submitting orders at checkout.
Kin Feng Hang Company Limited shall not be held liable for misdelivered, failed or returned parcels resulting from inaccurate or incomplete address details provided by customers. Any parcels returned due to address errors will be subject to additional reshipping fees borne solely by the purchaser.
5. Lost Parcel Support Procedure
If your parcel is confirmed lost during international transit, please submit a support request to our customer service team within 7 days of your expected delivery date to initiate an official logistics investigation.
6. Damaged Goods & Product Care Guidelines
If your bag items arrive with visible damage, defective components or torn packaging upon delivery, please contact our support team within 48 hours of receipt and provide clear photos of the damaged goods and original packaging for verification.
Every bag comes with official care instructions covering daily use, maintenance and storage. Kin Feng Hang Company Limited accepts no responsibility for product damage caused by improper care, unauthorized modification or incorrect user operation.
7. International Customs and Shipping Terms
Cross-border shipments may be subject to import duties, customs taxes and clearance fees enforced by the destination country’s local authorities. These extra charges are the exclusive responsibility of the customer and are not included in product prices or standard shipping fees.
8. Contact Information
If you have any questions or concerns regarding this Shipping Policy and your order logistics status, please reach out to us through the official contact details below:
Trade Name: Kin Feng Hang Company Limited
Phone number: 8522423 7030
Email: support@yarayvette.shop
Physical address: ROOM 602, 6/F, KAI YUE COMMERCIAL BUILDING, 2C Argyle Street, Mong Kok, Yau Tsim Mong, Kowloon